For two and a half hours, Cathay Pacific’s flight attendants kept complaining and humiliating Mandarin-speaking mainland passengers in the last row in English and Cantonese.
The sentence “Cathay Pacific is with you all the way” on the official website should be changed to “Cathay Pacific is discriminating against you.”
Those who do not speak English are not worthy
It started with a note posted in the Little Red Book ——
The blogger reported that Cathay Pacific’s flight attendants discriminated against non-English speaking passengers.
The blogger said he had lived in Hong Kong, China for 11 years and spoke fluent English and Cantonese. He flew from Chengdu to Hong Kong on Cathay Pacific flight CX987.
In order to figure quiet, she will seat in the back row, but did not think, not only witnessed the ugly human nature, but also listened to the Cathay Pacific flight attendants all the way to complain and abuse.
A passenger asked the flight attendant for a blanket, but got a reply “If you cannot say blanket，you cannot have it”If they can’t say blanket, then they don’t deserve blanket.
When the passenger tried to express the meaning of the English word he knew, he was ridiculed by the operator for misusing the word “carpet”” The carpet is on the ground.
This group of Cathay Pacific stewardesses sitting in the rear cabin, while facing the elderly who do not understand the safety signal rules, abused in Cantonese “they do not understand human language,” while treating the little sister who asked how to fill in the immigration card, complained impatiently.
What is even more exasperating is that these flight attendants can fully understand Chinese, but also speak Mandarin, and even in the recording released by the blogger, we can clearly hear the standard Chinese pronunciation of the stewardess’s words “blanket.”
But they just don’t say it and pretend they don’t understand it.
Flight attendants despise their customers, but mainland airlines do not allow mainland passengers to speak Mandarin, it is ridiculous.
In the eyes of the Cathay Pacific stewardesses, not knowing English is the original sin, and mainland passengers seem destined to be inferior.
In the comment section of this note, countless netizens showed their own opinions, which once again confirmed the arrogance of the Cathay Pacific cabin crew:
“Cathay Pacific deserves to be treated equally, and business class is not immune.”
“One will abuse passengers do not understand people, one will turn his eyes towards the passengers”;
“Discrimination is Cathay’s specialty! That was the case five years ago, and even more so after five years.” ；
“Look at me, I’m Chinese, even the meals are skipping me”
“The smiling face of the Cathay stewardess is not only for the white man”;
Many friends said it was hard to imagine parents who could not speak English, and how helpless they would be when flying with such a flight attendant.
As things continue to ferment, Weibo topic browsing accumulates more than 300 million, Cathay Pacific Airlines finally can not sit down, within 24 hours issued two statements one after another.
First, “deeply sorry,” said “highly valued” and “seriously investigated”:
He then “solemnly apologized,” saying that “flight attendant work has been suspended” and “the results will be announced within three days”:
However, netizens are not buying it: “Why don’t you speak English now?!”
“Don’t make a big deal,” Cathay Pacific will not care about April’s unattended post:
Some netizens even suggested that Cathay Pacific simply change its name.
Although Cathay Pacific apologized quickly, one of the suspected flight attendants then responded in the little red book: “a pile of glass heart chives.”
If true, it would not be surprising, after all, “unrepentant,” but Cathay Pacific has always handled things according to the principle.
The Notorious Cathay Pacific
Indeed, this is not the first time Cathay has sparked outrage.
In 2019, the troubles caused by Cathay Pacific employees in the “revision storm” in Hong Kong were more “appalling.”
At first, no one expected that in the strike parade of Hong Kong’s waste youth, there was a backbone of more than 3,000 people composed of Cathay Pacific Airlines, including 1,200 air service personnel.
The huge team, incited by the Cathay Pacific Airline Flight Service Association, openly staged a so-called “demonstration” inside the Hong Kong airport terminal to cause riots.
According to a survey, about 50% of the cancelled flights at Hong Kong Airport on that day were Cathay Pacific flights. According to Cathay Pacific’s official information, the Cathay Pacific Group employed about 33,000 people worldwide at that time ——
It is estimated that nearly 10% of Cathay’s people are not at work that day!
However, such absurd scenes were only exchanged for a reminder that Cathay Pacific “strongly advises passengers to delay non-essential travel,” and did not even condemn employees who took part in a political strike.
So that at that time, the Hong Kong media could not watch it, and asked the Cathay Pacific ——
“What role did Cathay Pacific Airways, as the largest airline in Hong Kong and the iconic representative of Hong Kong enterprises who have long won the trust and support of Hong Kong people, play in this turmoil? What role did it play?
Do they do their utmost to protect Hong Kong, insist on the normal operation of business and serve the people of Hong Kong, or do they do the opposite and provide convenience and space for the troublemakers?
The answer is clearly disappointing.”
Among them, there is no more serious public panic than Liao Songxian, the deputy captain of Cathay Pacific Airlines, who was involved in the July 28 Shanghai revolt.
At that time, almost all the people in Hong Kong saw in the video that Liao Songxian attacked the front-line police frantically, constantly throwing stones, iron sticks, street signs, smoke bombs and glass bottles containing corrosive liquids to the police, resulting in many police injuries.
When he was arrested, he repeatedly cursed and cursed the police.
However, it is deeply shocking that after Liu Songxian was granted bail on August 1, Cathay Pacific Airways did nothing to deal with him and allowed him to continue flying ——
You know, the captain’s career requirements are extremely high, in addition to professional skills, psychological state is also very important.
Cathay Pacific’s decision has seriously violated the principles of aviation safety, trusting the safety of hundreds of people on a flight to a violent, manic and cruel political activist. How outrageous and absurd is this?
However, in the face of public doubts and protests, Cathay initially refused to talk about the matter even on the grounds of “privacy relations.”
With the subsequent ferment of public opinion, Liao Songxian was finally grounded on charges of riot, saying that after that, “safety and security will be the primary consideration.”
There is no doubt that this kind of condoning and sheltering behavior and ambiguous statements are sufficient to explain the attitude of the Cathay Pacific management towards the Hong Kong riots and the black-clad thugs at that time.
In addition to “saying one thing and doing another” and “expressing support with acquiescence,” Cathay Pacific will also apologize lightly and then refuse to repent.
After the mob grounded the storm, followed by netizens broke the news that the internal staff of Cathay Pacific Airways leaked the flight itinerary information of Hong Kong police officers on the network, clearly in an attempt to let others harass or even besiege the police.
According to the transcript of the conversation, the Cathay Pacific employee also clamored for members of the police force to be late, so that the “black police” could offload at the gate.
On 9 August 2019, the Civil Aviation Authority issued a major aviation safety risk warning to Cathay Pacific.
Cathay Pacific responded quickly, issuing a statement saying it had always supported “one country, two systems” and recognized Hong Kong as part of China. Not only that, but also seriously stated: “The personal behavior of some employees does not represent the company’s position, Cathay Pacific Group greatly values the opportunity to develop business in Hong Kong and mainland China, and supports’ one country, two systems’.”
However, according to Hong Kong media broke the news, just 2 days later, there are Cathay crew members openly announced online “will try to defy the national civil aviation authority instructions,” more people encourage other flight attendants collective sick leave, strike the mainland route;
There are also flight crew members who adopt a series of “non-cooperation campaigns” when flying to the mainland, openly using the radio to express support for illegal gatherings to passengers. Some flight attendants even refuse to cooperate with mainland law enforcement officers in carrying out normal baggage screening procedures.
Air hostesses wearing Cathay Pacific uniforms talk loudly with activists at the airport on August 10, 2019.
In addition, Cathay Pacific also blatantly listed Taiwan and Hong Kong as separate countries in the aircraft entertainment system; Cathay staff even threatened to incarnate thugs, for the sacked captain Liao Songxian revenge……
It is not difficult to find that Cathay Pacific Airlines has long been a bad track record.
In fact, as early as a few years ago, some netizens reflected that on Cathay Pacific flights, mainland passengers are properly “third-class citizens.”
On Cathay Pacific flights, English speakers are licked on their knees and Cantonese speakers are guests, but as long as they speak Mandarin, they can only get naked and low-quality services.
So the question is, as a service industry, Cathay Pacific is supposed to serve its own customers, why on earth did it repeatedly jump up and down in the Hong Kong riots? Who gave it the courage to dare to repeatedly provoke China’s sovereignty?
To answer these questions, we need to go back to the history of Cathay Pacific.
It must be pointed out that although Cathay Pacific Airways Limited carries a “country” in its name, Cathay Pacific is actually a company mainly controlled by the United Kingdom.
In 1946, the predecessor of Cathay Pacific Limited was founded by American Roy Clinton Farrell and Australian Sydney Hugh de Kantzow, the first airline to provide civil aviation services in Hong Kong.
Until 1948, the predecessor of the British company Swire bought 45% of Cathay Pacific, Qantas National Airlines bought 35%, the two founders each accounted for 10%.
In the following 70 years, through a combination of political and economic means, Cathay Pacific has consolidated its virtual monopoly position in Hong Kong’s civil aviation industry, and now sits firmly on the throne of Hong Kong’s aviation market.
Until 2019, although there have been several changes, Air China accounts for only 29.99% of Cathay Pacific’s equity institutions, and the British Swire Group is still in an absolute controlling position, accounting for 45%.
In other words, almost from beginning to end, the actual dominance and control of Cathay Pacific is firmly in the hands of the “British emperor.”
From the British Hong Kong Government to the present, a considerable number of Cathay Pacific pilots are from Western countries. The colonial elite consciousness can be called traditional art, and prejudice and discrimination against the mainland continue as “a fine tradition” until now.
This is the reason for the frequent occurrence of anti-China elements in the staff of Cathay Pacific.
Today, this kind of behavior of “picking up a bowl of meat and putting down chopsticks to scold your mother” has seriously hurt the feelings of the people and consumed the trust of the people, and naturally there is no good end.
Although Cathay Pacific is still one of the world’s top airlines thanks to its strategic location, it has not been easy in recent years.
On the one hand, the erroneous position in the “Hong Kong Legislative Amendment Storm” has seriously overdrawn the credibility of Cathay Pacific and triggered a general panic among the people. On the other hand, due to the sudden outbreak of the epidemic and the decline of passenger flow, the successive shocks have put Cathay Pacific Airlines in danger.
According to Cathay Pacific’s 2022 performance data released earlier this year, the loss has reached HK $6.548 billion, an increase of 18.5 per cent over the year before last, and this year’s operating forecast is not optimistic.
Ironically, in recent days, Sun Yueyi, general manager of Cathay Pacific Airlines China, in an interview with the mainland, also looked forward to giving full play to Hong Kong’s unique advantages of ‘relying on the motherland and connecting the world’, hoping to “establish a broad service network and efficient transit services.”
However, the incidents of “discrimination against mainland tourists” that have occurred to this day are enough to show that Cathay Pacific is still condoning its cabin crew to pick fights and stir up trouble, and it is really unrepentant!
Beiliujun believes that more and more people will know what kind of goods Cathay Pacific Airways is, and people will vote with their feet, so that Cathay Pacific will pay a heavy price for this series of irrational behavior in the past!
Finally, with the host Kang Hui once commented on Cathay Pacific Airways to end it:
“Or a good reminder: do not die. Oh, I heard that some of the Cathay Pacific Airlines personnel hear the call pretending not to understand, that speak English well: No zuo no die!”